Testimonials

Customer Reviews

My laptop had been written off as having hard disc problems by some jobsworth at PC World. For my £69.99 to Remote Computer Repairs staff worked for almost 22 hours and got everything ship-shape again. Everyone who chatted online or who called me to get me to restart my computer at times was charming and friendly. I am so glad I discovered you! And with the £9.95 monthly scheme I never need fear computer problems in the future. Thanks indeed!

Lewis Esson - Lewis Esson Publishing

5 out of 5 stars

Good, Friendly, Professional service

Ian Wingrove - Ian Wingrove

5 out of 5 stars

Job well done in short space of time. Excellent!

Tony Griffiths

5 out of 5 stars

Excellent service. Resolved all my issues with. Very professional and friendly people.

Glen Nugent

5 out of 5 stars

Were very efficient and helpful. My computer problem solved within minutes. (Had been getting nowhere with Pipex over 5 days)

Margaret Drover

5 out of 5 stars

Extremely helpful, quick repairs and good advise

Mrs Lesley Squires

5 out of 5 stars

It was so good being able to mend our computer without all the hassle of taking the tower into the shop and the people were really helpful over the phone when we were sorting it out, brilliant.

Mrs Sue Rihoy

5 out of 5 stars

We are most impressed by the speed and efficiency with which the first telephone call or email is dealt with. This is followed up by a rapid correction of the computer problem involved and clean up of the system. We would not now do without this service which is both time and cost effective.

Gilly Drummond - Manor of Cadland

5 out of 5 stars

Excellent service, very impressed with the fast response and the way the repairs were carried out,I would recomend (Remote Computer Repairs)to anyone with a computer problem absolutly brilliant.

Gordon

5 out of 5 stars

Many thanks for your prompt and friendly service.Will be signing up for continued contract.Will be reccomending your company to my friends.

Tony - G.UK

5 out of 5 stars

Absolutely outstanding service. They worked through the weekend and nights and gave me some quality and cost-saving advice. All this in afriendly and professional way. I cannot recommend them enough.

Duncan Gunn - Perfect Equilibrium

5 out of 5 stars

First class service,and very friendly, we shall recommend your company to our clients.

David Crowhurst - With Our Compliments Ltd

5 out of 5 stars

The three questions above sum it all up for me.Definately value for money, very professional, but above all of the highest qaulity. The engineer that dealt with my problem was at all times most helpful and understanding seeing as I am a novice when it comes to computers.He was also very easy to talk to and easy to contact.I will have no hesitation in recommending your service to anyone.

Jeffrey Cope - Residentual

5 out of 5 stars

I admit to being a bit technically naive but am astounded and delighted by the service provided by remote-computer-repairs. They are approachable, efficient and effective, I can just carry on with my day and hey presto return home to find all is well in the techy world. My only wish would be for some instructive feedback on simple care and maintainance to limit further problems. Thank you Ian and Louise.

Gill Lever

5 out of 5 stars

Absolutely brilliant. The best £70 i've ever spent

Michael

5 out of 5 stars

Without a Doubt, this is an amazing service! Doesn't matter what the problem these are simply the best! Professional, Caring and Courteous. I will recommend RCR every time.

Gerrard Saunders

5 out of 5 stars

very helpful to me as I don't know alot regarding the workings of computers, dealt with my problems very fast and professional

maureen thomas

5 out of 5 stars

Outstanding help and professionalism as well as dedication in cleaning up my "sick" laptop. Highly recommended and very helpfull staff.

Jon Goddard

5 out of 5 stars

fantastic service !! cant believe the differance , pc is like new ! highly , highly recommended AAA+++

Bruce Henshaw

5 out of 5 stars

Very professional service and very customer focused. My PC was fixed in no time and now runs faster than ever! will use again.

john stalker - Bedstar.co.uk

5 out of 5 stars

…. “Wow! Amazing”…. Remote Computer Repairs certainly are the UK No1 online computer repair specialists… Being a graphics design company, we need our computers every day. They have serviced all our machines to the highest standard and they are now running 100%. R.C.R. is an efficient, reliable and helpful team and I would not hesitate to recommend them to anyone.

Lee...@ Totally Graphics

5 out of 5 stars

Excellent service; no more callout charges for me, now I can sit at my desk and watch my computer being fixed from 20miles away at a little more than what a callout charge alone would be. It’s amazing to actually see the IT engineer opening and closing things on my computer I didn’t even know existed. Everyone at Remote Computer Support has been really great, always very polite and friendly. I have always received first class advice, repairs have always been carried out efficiently and they have had my computer back up and running 100% without even having to unplug it and in the time it would normally take me to actually get to there shop. I am so pleased I found them and would recommend them without hesitation to anyone. Graham R Turner

Graham R Turner

5 out of 5 stars

Very impressed with the way my laptop p.c problems were taken care of with REMOTE COMPUTER REPAIRS. I would recommend 'R.C.R' to family and friends in need of p.c repairs. staff were excellent with me. very helpful and understanding. Thanks.

Ian Pearce

5 out of 5 stars

a helpful, knowlegeable company who respond quickly to customer queries/needs. Haven't failed me yet.

derek

4 out of 5 stars

I have always found them very professional and a high quality IT assistant. Nothing is too much trouble for them, which is very reassuring for me, the customer.

Jean Bell

5 out of 5 stars

The problems on my compuyer were quickly identified in a thorough and professional manner. I would not hesitate in recommending this service.

Sheila Herringshaw - Home

5 out of 5 stars

icannot rate them high enough. Iam 69yrs this is my first computer ,and thier patient and workmanship has been outstanding. If they want to they can give my phone No to any customer regards Bill DARROCH

bill darroch - retired

5 out of 5 stars

100% Great People to Deal With, Will Use Any Time. Alaway First Call , Keep Up The Great Work. Thank You

Malcolm J Smith - psychic Malcolm & Crystals By Enchantment

5 out of 5 stars

Whenever I have had a problem Remote Computer Repairs have been extremely efficient in sorting it out. I think they provide good value for money.

Grahame Robinson

5 out of 5 stars

I am most impressed with the service I received from Remote Computer Repairs. They worked on my computer for 3 days straight, such was the extent of my problems and they were extremely helpful and professional. I cannot say enough good things about them. Incredible value for money as well.

Sulinna Ong

5 out of 5 stars

Hello, my laptop was very slow (slowest they had ever seen) I didn't want to go around my town looking for a computer repair shop so I looked online, find Remote Computer repairs, paid £50, they were really nice and proffessional, and fixed my computer for my and now it runs extremely fast and I got free anti-virus! Because my computer was so infected it took them 3 full days, all for only £50! And at the end my computer was great.. and still is. Thank You RCR, Ben

Ben Steffens - MTBTube

5 out of 5 stars

I cannot describe how good this company is from the polite telephone conversations to the professional IT engineers. This is far easier than taking your PC to be repaired. I could do nothing with my PC but after 8hrs my PC is virus free and running like new. Great value for money and i will be promoting them as much as i can. I cannot express how greatful i am thoroughly professional and high quality. Total satisfaction.

Carl Sellars

5 out of 5 stars

I found this service to be very professional,quick and honest. You could pay more to wait days for someone else to come to your home or even have to take your computer away.

Colin Brooks

5 out of 5 stars

The service was a total godsend, as there were severe difficulties due to a Spybot Trojan horse virus which was crippling. Remote Computer repairs dealt thoroughly with matters, and then undertook work to a separate location. Result TOTAL satisfaction and great after care checks- I wouldnt use anyone else and would highly recommend them to both professional end users and domestic users, a terrific repair servive from start to finish and 24/7 help.

Christine Foulkes - SF Ltd

5 out of 5 stars

immediate response,polite professional people, efficient service,speedy result, job done.

steve humphries

5 out of 5 stars

They are excellent and did such a good job, definitely recommendable.

C. Y. Siedenburg

5 out of 5 stars

I have had tremendous support from this company, without being put out, the service and repair was sorted out remotely whilst I got on with the rest of my day to day activities. It is great to have this type of support, when you are unsure of how to resolve or improve your computers performance just give them a try, you wont regret it. Thanks remote computer repairs.

Sean G

5 out of 5 stars

thank you for your patience and perfection on fixing my computer what would i do with out your support.thank you ian.

ann louise goodwin

5 out of 5 stars

Very professional, very good and extremley helpful.

Lisa Jaques

5 out of 5 stars

Prompt and professional service very satisfied customer.

Mr C Woodward

5 out of 5 stars

They are the best since sliced bread... no more days without my trusted laptop.They get to the problem, solve it and charge a very fair price for it! I can drive a car, but I do not know how it works under the bonnet... same with my PC.. And Remote Comp. Repairs are honest and fair. As I said, the best thing since sliced bread!!

Marion Geessink - Winnefall

5 out of 5 stars

This is the second feedback form for this company. I had the misfortune to need their services again, quickly. Once again I could not fault them.

Neville Dyckhoff

5 out of 5 stars

As a technical "thicky" this servie has saved my programmes etc., on several occasions. I cannot praise them highly enough.

Harry Prior

5 out of 5 stars

Not only are RCR first class. They provide a service with the additional, rare, professional advice that the layman can understand.

Don Rowland - Retired

5 out of 5 stars

On the occasions I have used their services they demonstrate the advantage of dealing with a small firm. Personal and sympathetic attention coupled with swift, competent repairs and reliable advice.

ian richardson - ian richardson

4 out of 5 stars

Having since joined up with "Remote Computer Repairs," I have always found them to be very helpful, even down to the smallest enquiry, always very professional in what they carry out, very polite when they speak to you, Lastly you always come away feeling they value your custom which is hard to find today.

Les Green - Retired

5 out of 5 stars

I have always received polite attention when seeking advice. Repairs have always been carried out efficiently and quickly and new equipment supplied when requested. I am now retired from business but appreciate dealing with a proficient Company, and this is one of the few.

Derek Noon

5 out of 5 stars

3 cheers for Remote Computer Repairs!

Dan Davies

5 out of 5 stars

Excellent and courteous service. Highly reccomended.

M Weldon - Weldon & King Estate Agents

5 out of 5 stars

Well this is THE BEST!!!

Joe Piercy

5 out of 5 stars

Very committed workforce, fixed both our computers within minutes, of logging on to their system. Highly Recommended to All

Mr Stephen Kent

5 out of 5 stars

Thde work was carried with immediacy and very professionally. This was very helpful to me as, like most people I think, I wanted the work completed as soon as posible. many thanks to the people concerned. Richard Sommerton

Richard Sommerton - Home usage

4.5 out of 5 stars

A level of support has been provided to me, that goes beyond what I would expect as a minimum. Excellent advice and support, with my Technician being appreciative of my concerns and agreeing to a specific plan of action to provide support, that will enable me to concentrate on the important thing - using and enjoying my laptop, without worrying about the securtity and speed of my laptop!

Michael O'Connor - Home User

5 out of 5 stars

Remote Computer Repairs have helped my husband and I out on several occasions, quickly and efficiently, when we have been at a complete loss as to how to proceed. They have always provided a reliable, helpful and professional service whether asked to solve a major problem or simply correct a minor mistake on our part.

Valerie Gillard

5 out of 5 stars

I used Remote Computer Repairs for the first time yeaterday, and found your company and your IT engineer Ian to be FIRST CLASS.I would have no hesitation in recommending your company and using your expertise to solve all my computer problems in the future. Thank you Kevin Doutre

Kevin Doutre - N/A

5 out of 5 stars

Each time I phone the problem is dealt with straight away and no matter how many times we call the service is always consistant.

Bernice Pardy - R H Pardy Removal Services

5 out of 5 stars

Absolutely fantastic service. Fast, efficient and all at a really good price!

Peter Andrews - Peter Andrews Electrical

5 out of 5 stars

Very lucky that they are on my doorstep, have been using them from the very begining they opened their doors, have had previous problems but Ian got me sorted straight away.

James Beecham

4.5 out of 5 stars

I have nothing but praise for Remote Computer Repairs. Ian and Louise are patient, professional and I just love seeing all Ians skill being used on my screen while I sit and watch! Their help has given me so much more confidence.

Janet Kenna

5 out of 5 stars

EXCELLENT SERVICE BY STAFF AND MANAGEMENT

Mrs Patricia Jennings

5 out of 5 stars

problems fixed every time

dave - seabreeze

5 out of 5 stars

Professional and friendly service.

Mr C. Humm

5 out of 5 stars

We found this a valuable service, with the ability to obtain almost imediate help on most computer problems.

Charles Sayer

4.5 out of 5 stars

A very quick and efficient service and friendly approach.

Connie Pearce

5 out of 5 stars

The remote support service provided by Remote Computer Repairs is invaluable. I now recommend their services to all of our it to all of our business customers. Not only do our clients benefit from the service but the time we spend providing assistance is greatly reduced too.

Garry Sibbald - Spear Solutions

5 out of 5 stars

Remote Computer Repairs are a very competent and professional company dedicated to their Customers and give good value for money.They repaired and cleaned my computer within two hours off first contact--Keep up the good work.....E Norwood.

Edward Norwood - Young and Partners Developments Ltd

5 out of 5 stars

Other Customer Comments

Lymington.com

The Lymington Directory and The Village Voice are community magazines which are produced bi-monthly to promote local businesses, services, trades and events to local people.

"I use Remote Computer Repairs because they are able to solve any computer problems remotely, quickly and efficiently enabling me to work with hardly any disruption at all.

I probably use it around once a month – little things really, from checking to see if it is safe or necessary to accept certain downloads to asking for help because of a specific problem that means something isn’t running correctly. They just sort things out – it’s brilliant!

It’s also very simple to set up. An icon was placed on my screen and I just double click it, a box opens and I type in my question or problem and report the fault. The response is almost always instant.

The main thing is the amount of time it saves me. If my computer stops it means I am unable to work so it is really important for me to be up and running again as quickly as possible.

I would recommend it to any small business – it’s so much easier than taking your computer away for repair or waiting for someone to come and visit you. It’s instant!"

Sue Hill – The Lymington Directory

Cliffhanger cafe

"Before I used Remote Computer Repairs we had to either get someone in, and wait for them to arrive, or take the computer to the shop. Both scenarios were far from ideal and wasted a lot of time and money.

Sometimes I use the service every week, and then I don’t require it for a while but its nice knowing its there when you need it.

Also, it’s vital for us to get immediate support because we need our computers to be up and running all the time. If I have a problem it can be fixed literally in a minute while I remain sitting at my desk.

Some people may be concerned about security of having repairs across the Internet but I actually think its more secure than taking it to a shop. Once you drop your computer off and leave it to be repaired you don’t know what they are doing, whether they have copied your files or accessed sensitive information – but by doing it using the remote service means you can sit and watch exactly what the I.T technician is doing. Its completely transparent."

Sean Kearney, Highcliffe Castle Tea Rooms and The Cliffhanger Restaurant

"Home UserThe best thing about the remote support service is that you get instant help from a qualified computer technician.

They are so helpful, it’s not a case of just solving your problem and moving onto the next customer.

I had an instance recently whereby I’d moved to Vista from XP and found I couldn’t print anything off the web. I put in a support request and the problem was quickly resolved.

However, the best thing was that I could see on screen what they did to resolve the problem and they explained to me why it was happening. This means if the problem ever happens again, I can quickly rectify the problem myself because I’ve seen how it’s done.

Living in Epsom, Surrey I’m a long way from the support centre where Remote Computer Repairs are based, but distance is completely irrelevant which is why their service is so good.

They’ve helped me with a number of problems – even down to helping me with audio and video settings, following installation of new software.

I’d certainly recommend the professional service offered by Remote Computer Repairs."

Charles Sayer – Epsom

Home User"Before using the Remote Computer Repairs service I would either have to call someone for technical support or take my computer to a repair shop.

I’m not technically minded but the service was explained to me in such simple terms, it sounded really good. Not just how it worked but the price too – and the fact that they serviced my computer as well.

What I like the most about it is the instantaneous response. To give you an example, I put in a support request the other morning and the problem was resolved so quickly that I didn’t even move from my seat. I put in the request, received help and was back on my computer literally in a couple of minutes. The problem turned out to be something I’d done wrong – but they don’t seem to mind what it is or how it happened.

To have unplugged the computer, put it in my car and driven it to a repair shop would have been a huge problem for me – particularly as it could be fixed so quickly online.

I’m not a frequent user, but is really reassuring to know its there. I had 2 trojans on my computer recently. I wouldn’t have a clue what to do with them and so I logged a support request and they were removed straight away."

Harold Johnson of Barton on Sea

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